Download websites that use Service Management Group

About Service Management Group

Ask a shopper to rate a visit and the request usually arrives on a printed receipt, in an email, or at a kiosk near the door. The web is a late and partial channel for that kind of measurement, and that fact governs how anything on this page should be read.

Service Management Group sells experience measurement to retail, restaurant, grocery and other service operators. The company gathers structured feedback from customers and staff and turns it into location level scorecards, which is a different discipline from the traffic analytics that shares its Analytics label in our data. Anyone filtering by category should hold that distinction, because a match here says something about how a brand listens to customers, not about how it counts pageviews.

The founding date on record is 1991, well before feedback collection moved onto the web at all, and the product still carries the marks of that history. Sold by Service Management Group as Proprietary software on negotiated contracts, its adoption is a private commercial matter, and nothing about it becomes public except what the pages themselves reveal.

On a website the trace is usually a survey invitation, a redirect target printed on a receipt, or a feedback form hosted on a microsite rather than anything on a brand's main pages. As of October 2026 we detect Service Management Group on 2 sites. A brand can run a full measurement programme with this supplier and never expose it on the domain a researcher would think to visit, so the count identifies survey surfaces rather than customers, and the two populations are not the same size.

The value of a match, then, is the link it establishes between an operator and a measurement supplier, a relationship that is otherwise invisible from outside. Competing experience management vendors, agencies pitching research work and analysts tracking supplier consolidation all want that same set of domains. Contracts in this category are sticky, so knowing who is already committed is worth as much as knowing who is not.

Checking one domain at a time cannot produce that map, because the survey hosts are precisely the domains nobody thinks to check. A downloadable list of every match across the crawl surfaces them without guessing, and it should be used with its caveat attached: what the data contains is the set of publicly visible deployments, which is the floor of a programme that mostly runs offline.